Louvin Custom Furniture
FAQ
Timber
Timber is a natural product, we will choose the best boards to suit the specifications you desire and that have been outline in the design brief. We will not replace or refund an item if the colour, degree of feature in the timber or final sizing does not meet your expectations.
As timber is a natural product any cracks, fissures made due to a change in the environment overtime will not be deemed as Major defects and will therefore not be covered on warranty.
To learn more about the timbers we use check out the timber page here.
Production Time
After the deposit is paid, we will strive to complete your order between 10-12 weeks. This may increase or decrease throughout the year, so please feel free to contact us for a better idea.
Delivery
Local delivery around Melbourne is handled by our team. Towards the end of the build we will get in contact to organise a convenient time to deliver your new piece of furniture. and we will keep in contact with you throughout the order to organise the best date to deliver.
Warranty
In the unlikely event of a major defect/fault, we offer:
- Indoor timber furniture– 2 years warranty
- Outdoor furniture – 1 year warranty
Our warranty covers the structural integrity of the timber items and is limited to the repair or replacement of the item. Components like hinges, drawer runners and steel legs are all replaceable within the warranty period. Timber is a natural product, and we take the most care to ensure it stays stable but it is subject to the effects of the environment. Changes in humidity or temperature levels can cause small cracks to appear. Any splits, movements, joint separation or cracks created as a result of sudden changes in the environment are not warranted.
Do you deliver Australia wide?
Yes we do! We use a reputable freighting company to deliver interstate to both major and rural cities. All items come with simple to follow instructions to assemble your new furniture.
Is everything made in Australia?
Yes we are proudly Australian made, our timber is grown and sustainably harvested in Australia. Our steel is also fabricated in Melbourne metro. We do offer some species of timber that is grown over seas.
Do you make custom Furniture?
Yes, everything we make is 100% custom made for the clients home.